Returns & Refunds

Change-of-Mind Returns

Our proposed voluntary policy allows eligible change-of-mind return requests within 14 days of delivery. Items should be unworn, unwashed and undamaged. Contact us before returning an item. Confirm this policy before publishing it.

Damaged, Defective or Incorrect Items

Contact us if an item arrives damaged, is defective or differs from your order. Include your order number, a description of the problem and photographs where helpful. We will review your request under applicable South African consumer law.

How to Request a Return

1. Contact customer service with your order number.
2. Explain why you want to return the item.
3. Include photographs if the item is damaged or incorrect.
4. Wait for our instructions before shipping it back.

Refunds and Exchanges

Approved refunds will generally use the original payment method where possible, subject to payment-provider procedures and applicable law. Exchanges depend on eligibility and stock availability. Contact us to confirm your options.

Delayed Orders

If your order has not arrived within the estimated delivery period, contact us with your order number so we can check the tracking details.

Contact Us

2WKD Collectives

Email: [wears.2wkdcollectives@yahoo.com]